Connected Bride » reviews http://www.connectedbride.com Fri, 06 Mar 2009 19:05:01 +0000 en hourly 1 http://wordpress.org/?v=3.0 Why I Don’t Have Attitude About J. Crew http://www.connectedbride.com/2008/12/20/why-i-dont-have-attitude-about-j-crew/ http://www.connectedbride.com/2008/12/20/why-i-dont-have-attitude-about-j-crew/#comments Sat, 20 Dec 2008 23:09:11 +0000 Liz http://www.liz-sullivan.com/?p=87 Dave has a coat from J. Crew he bought when he was in grad school. It’s missing a button. Which drives me batty every time he wears it. We don’t have a car, so visiting sewing stores and searching for a matching button would be a royal PITA. On a whim, I called J. Crew and asked if they had any spare buttons for a coat bought more than five years ago. The nice lady on the phone told me she would “research” it for me. Yeah, right. About a month later, after I had forgotten about the button issue, I got the following email:

Dear Ms. Sullivan:

The buttons for the University Jacket were located and they were mailed on the 20th of December.  If you have any further questions, please feel free to call us at 1-800-562-0258. We appreciate your patience in obtaining this accessory.  Happy Holidays and thank you for shopping with J.Crew.

Whoa. Customer service on steroids. Schweet!

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