Dave has a coat from J. Crew he bought when he was in grad school. It’s missing a button. Which drives me batty every time he wears it. We don’t have a car, so visiting sewing stores and searching for a matching button would be a royal PITA. On a whim, I called J. Crew and asked if they had any spare buttons for a coat bought more than five years ago. The nice lady on the phone told me she would “research” it for me. Yeah, right. About a month later, after I had forgotten about the button issue, I got the following email:
Dear Ms. Sullivan:
The buttons for the University Jacket were located and they were mailed on the 20th of December. If you have any further questions, please feel free to call us at 1-800-562-0258. We appreciate your patience in obtaining this accessory. Happy Holidays and thank you for shopping with J.Crew.
Whoa. Customer service on steroids. Schweet!
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